Before you shop
Good to know.
Fast inventory means a few simple rules keep pickup running smoothly.Are you open today?+
Pickup availability is listed with the current store information. Once your order is ready, you can pick it up during open hours.
Do you ship orders?+
Yes. Shipping is available, and checkout shows the delivery choices available for your order.
What does shipping cost?+
Any shipping charges are shown at checkout before you place your order.
How long does shipping take?+
Shipping timing can vary by order and destination. Review the delivery choices shown at checkout.
How do I contact you?+
Use the Contact Us page to send a message, or email hello@undergrounddealskc.com directly.
Is my order ready for pickup?+
Please wait for the email confirming that your order is ready before coming by.
How long does pickup take?+
Most orders are ready in 1 to 2 days. Orders placed Thursday afternoon through Sunday may take longer because warehouse staff do not work Friday through Sunday.
What if an item is sold out?+
Inventory moves quickly. Browse the latest drop or recently sold-out items in the store for the most current availability.
What if my item is damaged?+
For a damaged pickup item, let our team know at pickup. For a damaged shipped item, email hello@undergrounddealskc.com within 3 days of delivery with your order details and photos of the damage. Eligible items may receive an exchange or store credit.
Still need help?
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